Reservation Policy

Cancellations

Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy

What Can be Refunded:

  • Some tours may require a minimum number of travelers to operate. Should a tour be cancelled for not reaching the minimum number of travelers, the affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances. We advise purchasing air tickets after a final confirmation of adequate attendance.  We estimate this will occur no later than one month prior to tour departure.
  • Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
  • Any additional refunds based on extenuating circumstances will depend on the individual tour operator.

What Cannot be Refunded:

  • All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
  • No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.

Our Cancellation Policy

The Cancellation Policies listed below apply to all reservations

Days before tour start date

Amount of fees to be refunded

6 0%
7-15 50%
16-24 75%
25+ 100%

* Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
* If a tour is scheduled to depart within the next 6 days, we will not change a traveler's departure date and will not offer a refund.
* All cancellations must be made directly with Casino Chi, not with tour providers.
* In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler's check/cashier's check will be refunded via check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount. For tours paid via WeChat Pay, we will refund directly to your WeChat wallet.

How to Cancel Your Reservation

Locate your reservation in the accounts section and request cancellation

Amendment Fees

Any changes made to a reservation after successfully submitting the order online and 7 days before the tour departs for single day and 24 days before the tour departs for multi day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days. The following items constitute an amendment to a tour:

  • Changing departure date
  • Changing tour
  • Changing guest name
  • Changing itinerary
  • Removing / Replacing a guest
  • Adding / Replacing a guest

The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.

To cancel a passenger from a reservation with promotions such as "Buy 2, Get 1 Discounted" or "Buy 2, Get 2 Discounted" within seven days of the departure date, please refer to the cancellation table above for penalty fees. If the cancellation is beyond seven days of departure date, the $30.00 fee will be applied per person.

Other Policies

Trip Insurance

Book with confidence with Travel Insurance by American Express.  You can recover costs if your trip is cancelled, interrupted, or delayed. You also are covered for accidents, lost or damaged or stolen baggage.  See specifics when you book your trip.

Liability Insurance

Casino Chi transportation is covered up to $1.5 million for injury and property damage resulting from any accident during transpor in our vehicles.

Room Sharing

All rooms on tours, unless otherwise specified, are double occupancy. If you are traveling alone, you will be given the option to pay extra for a single room supplement, or be matched by CasinoChi staff via a roommate survey. If you do not specify which option you prefer, you will automatically be matched at random with another tour participant.

Participation

For the benefit of everyone in your tour group, CasinoChi reserves the right to accept or reject any person as a tour participant, and to remove from the tour any participant whose conduct or health detracts from the enjoyment of the other participants. Disrupting the tour and / or negatively affecting the enjoyment of the tour for other guests will not be tolerated. Guests that engage in such behavior will be removed from the tour and will not be entitled to a refund or compensation of any kind.

Age:  All casino guests must be 21 years old.  Casino Chi guests younger than 21 may enjoy the non-casino aspects of the tour.

All guests guests must carry a valid form of ID when entering casino and/or boarding any Casino Chi vehicles.  Only valid driver's license, passports, military ID's or State Issued ID cards will be accepted.

Visas

Tour participants are responsible for obtaining their own visas. Should visa problems occur during the trip Casino Chi will endeavor to assist the participant.

Medical Conditions: Eligibility

Tours require participants to be in good health. Step climbing and walking on cobblestone streets are common on most programs and wheelchair access can be tricky, so please notify Casino Chi if you have any health conditions that may impact your participation in the tours. Any disability or condition requiring special attention must be reported to Casino Chiat the time of booking; Casino Chi cannot guarantee that any accommodations will be made for any conditions that are not reported.

Smoking

There is no smoking in any of the Casino Chi vehicles.  Casino Chi reserves the right to refuse boarding to any customer who smells excessively of cigarette smoke before boarding a Casino Chi vehicle.